Frequently Asked Questions

You asked, we answered

• Bagels

• How do I store bagels to keep them fresh?

  Our bagels stay fresh at room temperature in a sealed bag up to four days, and in the freezer up to two months. To enjoy bagels long term, we recommend slicing your bagels in half, sealing them in a freezer-safe plastic bag, and keeping them frozen until ready to eat. When you want a bagel, simply put one straight from the freezer into your toaster until you have a warm bagel ready for you to enjoy.

• Do the bagels contain eggs?

  All of our bagel flavors contain eggs except for our whole wheat bagels. However they are mixed in the same machine as our other bagel flavors.

• Are the bagels vegan?

  No, we do not offer any vegan bagel options at the moment. Our whole wheat bagels do not contain eggs but are mixed in the same machine as our other bagel flavors – however they do contain honey.

• Catering

• How far in advance should I place my catering orders?

  Place catering orders at least 48 hours in advance, but for larger orders, please let us know as early as possible to make sure we can deliver exactly what you need.

• Do you deliver catering orders?

  Most ordered are picked up however we can arrange delivery of catering orders in Greater Montréal for an extra fee. Ask about it when placing your order.

• Are all bagel sandwiches made with sesame bagels?

  All our platters are made with our signature classic sesame bagels. However, we are happy to prepare your order with any of our bagel flavors upon request. There may be an additional substitution charge.

• Online orders

• How long will it take to receive my shipment?

  You should receive an order confirmation email when your order is placed. If you do not receive an order confirmation, please contact us. When your order is shipped, you will receive an email with a tracking number so you can follow your shipment. Your order can take between one and three days to arrive, from the time it leaves our shop.

  Canada bound orders are shipped on Mondays (except holidays).

  Click here to browse our online shop

  USA orders are shipped every Tuesday (except holidays).
  Shipping details can be obtained through the Goldbelly website.

  Click here to visit the Goldbelly website.
• What if something is wrong with my order?

  Please review our return policy and notify us immediately so we can resolve the issue.

• Food truck

• What size events can your food truck handle?

  Our food truck has handled everything from family events to festivals. For events with less than 50 people, you may consider our catering services. See our food truck page for more information and to get in touch.

• Can the food truck come to an event outside Montréal?

  Our food truck typically works in the Greater Montréal area, but pleases contact us with details about your event and we will be happy to see how we can help – a surcharge may apply.